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Terms & conditions
The terms that apply when you place a printing order with Pixel Pro Graphics.
Quotes and orders
Quotes are based on the specification and artwork you give us and are valid for 30 days. If the specification changes — quantity, size, material or finish — the price may change, and we will tell you before proceeding.
An order is confirmed once you approve the quote and, where applicable, the proof.
Artwork and proofs
You are responsible for the accuracy of the artwork you supply, including spelling, prices, phone numbers and dates. We check files for technical print suitability — bleed, resolution and colour mode — but we do not proofread your copy.
Where a proof is supplied, your approval is taken as confirmation that the content is correct. We cannot accept responsibility for errors present in approved artwork.
Turnaround times
Turnaround times quoted, including same day, are estimates given in good faith and run from the point we have print-ready artwork and your approval. Delays in supplying files or approving proofs will move the completion time accordingly.
Same day means collection from our shop on the same working day, not delivery to your address.
Colour
Printed colour can vary slightly between print runs, materials and processes, and screens display colour differently to print. We work to a commercially acceptable tolerance. If exact colour matching is critical, tell us before we print.
Payment
Payment is due on collection or delivery unless we have agreed account terms in writing. We may ask for payment in advance or a deposit on larger orders, bespoke items and first orders from new customers.
Cancellation
If you cancel after work has started, we will charge for materials used and work carried out up to that point. Personalised and bespoke printed items cannot be cancelled once production has begun.
Faults and returns
Please check your order on collection. If something is wrong with the printing or finishing, tell us within 7 days and we will reprint or refund the affected items. This does not cover errors present in artwork you approved, or damage caused after the goods left us.
Nothing here affects your statutory rights.
Customer-supplied garments
Where you supply your own garments or materials for printing, we take reasonable care but cannot accept liability for items damaged during the printing process. Please supply new, unwashed garments and allow spares on larger runs.
Liability
Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses such as lost profit or missed events. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
Unclaimed work
Completed orders not collected within 90 days may be disposed of, and the order remains payable.
These terms are a general template for a small UK print business. Have them reviewed by a legal adviser and adjusted to match how you actually trade before relying on them.